Privacy Policy

1. Introduction

Stratum Live Productions Pvt. Ltd. ("Stratum Live", "we", "our", or "us"), registered under the Nepal Companies Act, operates the website at stratumlive.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or submit an inquiry.

By using our Site, you consent to the data practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and company name when you submit an inquiry through our contact form.
• Inquiry Details: Event type, budget range, event date, and message content you provide in your inquiry.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through standard server logs.
• Analytics Data: Aggregated, anonymized usage data collected through Google Analytics 4 to understand how visitors interact with our Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your event production and business inquiries
• Send you a confirmation of your inquiry submission
• Communicate with you about your project requirements
• Improve the content and functionality of our Site
• Comply with legal obligations
• Detect and prevent fraudulent or malicious activity

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contractual necessity: Processing your inquiry to potentially enter into a service agreement.
• Legitimate interests: Improving our services and protecting against fraud.
• Consent: For analytics tracking, where required.

5. Data Sharing & Third Parties

We may share your personal information with:

• Service providers: Email delivery services used to send inquiry confirmations and notifications.
• Analytics providers: Google Analytics (anonymized, aggregated data only).
• Legal authorities: When required by applicable law, regulation, or legal process.

6. Data Retention

We retain your inquiry data for a maximum of 3 years from the date of submission, or as required by Nepali law, whichever is longer. After this period, data is securely deleted. You may request deletion at any time by contacting us at privacy@stratumlive.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Objection: Object to processing based on legitimate interests.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@stratumlive.com.

8. Cookies & Tracking

Our Site uses cookies and similar tracking technologies. These include:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Google Analytics cookies to understand visitor behavior (anonymized).

You can control cookie preferences through your browser settings. Disabling analytics cookies will not affect Site functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and input validation.

10. Children's Privacy

Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, please contact: